TPI Code of Practice

The TPI (Third Party Intermediary) Code of Practice is a set of regulatory standards for the energy industry, designed and implemented for the protection of businsses to ensure they are being treated in a fair, reasonable and trustworthy manner.
The Utility Centre abides with the TPI Code of Practice, for the assurance of high quality and trustworthy service.

The Code of Practice Summary for Energy Sales

All staff have gone through a robust recruitment and training process, with ongoing regular training, monitoring and assessment.  All members of staff clearly identify themselves and who they work for when you speak to them.

Energy Sales Material

All sales material will be written clearly and be honest and accurate.

Responsible Energy Selling

We will not use misleading tactics, exploit a person’s inexperience and will treat clients with sensitivity and respect.

No Pressure

We will not use high pressure sales techniques or mislead you into doing anything until your 100% ready and confident to do so.

Annual Estimated Energy Cost

We will give you an annual estimate before you sign a contract.  This will always be based on the most up to date information we are given and we will explain how it has been calculated.

Fair Energy Pricing

We review upto 150 different deals from circa 35 energy suppliers to find the best solution for your energy needs.

Relevant Laws & Regulations

As well as this code, we adhere to Supply Licence Condition 7a, Ofgem’s Standards of conduct, Data Protection Act, AUDDIS and Business Protection Regulation.

Letter of Authority

Where you would like us to act on your behalf, we must have a signed Letter of Authority, written in easy to understand language.  Whilst the Letter of Authority gives us the power to act on your behalf, we will never take any action without your prior consultation.

Energy Suppliers Contracts

Before you sign anything with an energy supplier, we will make sure you understand what you are signing and the implications of signing it.

Complaints

We hope this never happens, but if you do wish to raise an issue, we have a simple and effective system for handling grievances.